Frequently asked questions
How do I track my order?
When your order has been dispatched, you will receive an e-mail with a track and trace code. You can enter this track and trace code on our ‘Track Your Order’ page. When you enter the track and trace code here, you can follow the states of your order live.
How long does shipping Take?
We proudly offer free worldwide shipping to over 65 countries.
Orders are typically processed within 1-3 working days and delivered within 5-7 working days after dispatch.
You can track your shipment using the tracking link provided or via our dedicated tracking page once your order has been shipped
Do you deliver to my country?
Countries we cannot ship to have been excluded from the checkout process. If you’re able to complete your checkout, it means we can ship to your location.
What payment methods are available?
We provide over 35 payment options, including major providers like Mastercard, Visa, American Express, PayPal, and Apple Pay, as well as various local payment methods to meet your preferences.
Is it possible to change my shipping address ?
Yes, you can update your shipping address within 24 hours after ordering.
To make changes, please contact our customer service team with your order number and the updated shipping address as soon as possible.